Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment is approved. Orders placed on weekends and public holidays will be processed on the following business day. Once shipped, you will receive an email notification with your tracking number.

Delivery Estimate

Standard international shipping normally takes 8–21 business days. Delivery timelines are approximate and can be affected by customs clearance, weather conditions or courier backlogs. These delays are beyond our control.

Import Fees

All import duties, taxes and customs administration fees are the responsibility of the buyer. These fees are not included in your checkout payment. We suggest reviewing your local customs rules before placing an order.

Tracking Updates

Tracking data may not appear right away after dispatch. It commonly takes 2–5 business days for the carrier system to scan and update parcel movement. You can check the status anytime using the tracking link provided.

Damaged or Faulty Items

Please open and inspect your package immediately on arrival. If products arrive damaged or defective, send our support team clear photos of the outer packaging and items within 48 hours of delivery. We will evaluate your case and arrange a proper resolution. Lost parcel claims can only be submitted after the full estimated delivery window has expired.

Address Modification

Once the package leaves our warehouse, we are unable to change the delivery address. Please confirm your shipping details carefully before completing your purchase.